FAQ
How do I place my order?
To place an order:
Finish adding items to your shopping cart.
You may choose to proceed through our website checkout or PayPal.
If you wish to continue through our website checkout, please click the “Checkout” button.
If you prefer PayPal, please click the PayPal button.
You will be transferred to our Customer Information page, where you will be prompted to enter:
Email address
Name
Address
If you have a valid discount code, you may enter it in the "Discount" field.
Continue by clicking “Continue to Shipping Method”, then proceed to “Payment Method”.
Enter your payment details and complete your order.
You will receive an order confirmation email.
For assistance, please contact us at:
service@heourun.com
What if there are items missing or incorrect products when I receive my order?
Please contact us at:
service@heourun.com
Include your Order Number and photo proof.
How do I know that my order has been successfully submitted?
You will receive an email confirmation with your order details.
I would like to change my items ordered. What should I do?
Please contact us before 11:00pm (PDT) on the same day via:
service@heourun.com
How do I add items to my cart?
Click “Add to Cart” on the product page and adjust the quantity as needed.
How do I view my cart?
Click the Cart icon at the top of the page.
How do I remove items?
Click “Remove” under the item in your cart.
How do I change the quantity of an item?
Adjust the quantity field in your cart.
What browsers are supported?
Google Chrome, Safari, Firefox, Internet Explorer
What are your payment options?
Visa, MasterCard, American Express, Discover, PayPal, Apple Pay
How do I use PayPal?
Click PayPal at checkout and follow the instructions.
How do I use a discount code?
Enter it in the “Discount” box and click Apply.
What is your return & exchange policy?
Please refer to our Return Policy.
How to return an item?
Contact us at:
service@heourun.com
What is your cancellation policy?
Orders can be canceled before 11:00pm (PDT) on the same day via:
service@heourun.com
Is ordering online secure?
Yes. We use SSL encryption to protect all transactions.
Is my payment safe?
Yes. We use secure payment gateways with AES-256 encryption.
Is my personal information private?
Yes. We do not sell or share your personal information.